Financial firms already operate in a complaints-heavy environment, but the new ICO requirements on data protection complaints mean many existing arrangements now need to be reviewed. From 19 June 2026, organisations must have a process for handling data protection complaints under changes introduced by the Data (Use and Access) Act 2025 (DUAA). The ICO published guidance on 12 February 2026 to help organisations prepare, and it is clear that these requirements are intended to be operational,...

Navigating the complex world of financial regulations can be daunting, especially when you’re trying to grow your business in the UK and EU markets. If you’re part of a financial, insurance, or insurance intermediary firm, understanding and adhering to FCA (Financial Conduct Authority) compliance is not just a legal necessity but a strategic advantage. So, where can you find FCA compliance consultants in London who can help you stay ahead of the curve? Let me walk you through everything you...

Risk management policies have a habit of becoming “that document we point to” rather than something the business actually uses. And in a regulated environment, that’s risky in itself—because when you’re challenged (internally or by the FCA), you need to show more than good intentions. You need to show how risk is managed day-to-day, who owns what, and what happens when things start drifting off track. The good news is you don’t need a 40-page manual to get this right. What you need is a...