RR Compliance Associates (RRCA) is a trading style of R&R Compliance Consultancy (Registered address: Level 30, The Leadenhall Building, 122 Leadenhall Street, London, England, EC3V 4AB, company number: 12070286). This privacy policy will explain how our organisation uses personal data we collect from you when you use our website, purchase a service or otherwise engage with RRCA.

Personal information we collect directly from you
The categories of personal information that we collect directly from you are:

personal details (e.g. name, title)
address and any other contact details you provide us)contact details (e.g. business phone number, business email address, business
professional details (e.g. place of work, professional title and specialism)
enquiries and expressions of interest
any other information you provide to us or one of our associates.

Information we collect about you from other sources
We may also collect information about you from public sources (including the websites of your employer or institution and social medial sites). The categories of information that we collect about you from these other sources are:

personal details (e.g. name, title)
address)contact details (e.g. business phone number, business email address, business
professional details (e.g. place of work, professional title and specialism)
education, associations with institutions, conflicts of interest information, experience in clinical trials).relevant professional history (e.g. CV, biography, publications, congress activities

Other information we use about you
Other information we use about you includes information generated by RRCA, including the history of our relationship with you such as previous communications with us, information about the interactions you have with us and our associates, details of previous services you have been provided with, or projects or activities on which you have worked with us, and details of your attendance at RRCA run congresses, training sessions, and other meetings.

We combine the information we collect from you directly with information collected from other sources and/or generated by us in our databases that record our relationship and interactions with you.

Why do we collect your data?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we collect your data?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated.

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online for our newsletter
When you complete the our “Contact us” form
Voluntarily when you provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.

How do we store your data?

RRCA’s website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you and allows you to contact us with any query. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we use your data, and basis on which we collect it

We use your personal information for the following purposes:

to communicate with you with respect to past, current or prospective products or services;
to identify opportunities, determine your suitability for and invite you to attend and participate at congresses, training and other meetings that may be relevant to you;
for business planning and management including to manage our human and financial resources and to monitor compliance with anti-bribery legislation;
to exercise our legal rights where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims or other legal claims

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

to comply with our legal obligations and to cooperate with regulators and law enforcement bodies as described above
for the performance of a contract that we have with you or to take steps to enter into such a contract at your request
that you have actively consented to our use of your personal data for the purpose of sending you information about our services
to meet our legitimate interests, in particular in relation to business management, to identify opportunities to work with you. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

Data Sharing

We will share your personal information with third parties under the following circumstances:

Law enforcement agencies, courts, regulators (including appropriate medicines regulatory authorities in the European Union), government authorities or other third parties.
We will share your personal information with these parties only in order to comply with a legal or regulatory obligation, or to support a legal or criminal investigation or otherwise to protect our rights or the rights of any third party.
Where it is necessary to do so under our Agreement (in place), typically involving our data processors (such as Google, Wix.com)
Where we need to work with our Associates to fulfil our contractual obligations to you. In such cases, you are always informed in advanced.

We do not sell your details for any marketing purposes. That said, If you no longer wish to be contacted for marketing purposes by RRCA, please contact us using the details below.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@rrcompliance.com

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Our website also use cookies from third-party partners such as Google for marketing purposes. For further information about these cookies and how they operate, please visit Google’s site.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 April 2024.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: contact@rrcompliance.com

Call us: +44 (0) 203 488 4322

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Telephone: 0303 123 1113

Online: ico.org.uk/concerns/

OUR PRIVACY POLICY