OUR PRIVACY POLICY

R&R Compliance Consultants Limited privacy notice

 

This privacy notice tells you what we expect to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

 

Contact details

Telephone

+44 (0) 203 488 4322

Email

contact@rrcompliance.com

 

What information we collect, use, and why

We collect or use the following information to provide services including delivery:

• Names and contact details

• Addresses

• Account information

• Information relating to loyalty programmes

• Website user information (including user journeys and cookie tracking)

• Call recordings

• Records of meetings and decisions

• Identification documents

• Information relating to compliments or complaints

• Information relating to sponsorship

 

We collect or use the following information to prevent or detect crimes:

• Names and contact information

• Customer or client accounts and records

• Call recordings

 

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Call recordings

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Information relating to sponsorship

• Records of consent, where appropriate

 

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Identification documents

• Financial transaction information

• Any other personal information required to comply with legal obligations

 

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)

• Education history (eg qualifications)

• Right to work information

 

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Call recordings

• Relevant information from previous investigations

• Customer or client accounts and records

• Correspondence

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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The lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • Specifically, we may process business contact information, job titles, regulatory credentials, and interaction history (such as emails, submitted webforms or requests for templates or updates) to: respond to inbound service enquiries from regulated firms; provide relevant compliance updates, alerts, or technical resources (e.g. FCA consultations, ICO guidance, regulatory templates); maintain business development records to better serve repeat visitors and returning clients; ensure the effective promotion and delivery of our services, including RegZone.io tools and compliance training.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • Specifically, we may process business contact information, job titles, regulatory credentials, and interaction history (such as emails, submitted webforms or requests for templates or updates) to: respond to inbound service enquiries from regulated firms; provide relevant compliance updates, alerts, or technical resources (e.g. FCA consultations, ICO guidance, regulatory templates); maintain business development records to better serve repeat visitors and returning clients; ensure the effective promotion and delivery of our services, including RegZone.io tools and compliance training.

 

Our lawful bases for collecting or using personal information for legal requirements are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from

• Legal and judicial sector organisations

• Publicly available sources

• Suppliers and service providers

 

How long we keep information

We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements. In general:

• Client information (including contact details, engagement history, and regulatory documents) is retained for up to seven years from the end of the business relationship, in line with professional indemnity and regulatory requirements.

• Prospective client enquiries and marketing contact details are retained for up to two years from the date of last interaction, unless consent is withdrawn or the data is no longer relevant.

• Website analytics and cookie-related data is retained in accordance with our Cookie Policy, typically for 12–24 months, depending on the tool used.

• Training and RegZone.io user accounts are retained for as long as the account remains active, and for a further 12 months following inactivity or termination to allow reactivation or audit verification, unless deletion is requested earlier.

We regularly review our data retention practices and securely delete or anonymise personal data once it is no longer required.

For more information on how long we store your personal information—or the criteria we use to determine this—please contact us using the details provided above.

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Who we share information with

Data processors

Partner companies and Associates in the regulatory consulting sector

This data processor does the following activities for us: They handle the data to supply the services as required and\/or conduct the relevant checks to ensure our and your regulatory compliance, under our explicit instruction.

 

Others we share personal information with

• Professional or legal advisors

• Financial or fraud investigation authorities

• Relevant regulatory authorities

• External auditors or inspectors

• Warranty and guarantee providers

• Professional consultants

• Organisations we’re legally obliged to share personal information with

• Suppliers and service providers

• Other relevant third parties:

  • Details of such partner firms and associates are available upon request via contact@rrcompliance.com

 

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Category of recipient: Professional consultants

Country the personal information is sent to: EEA

 

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated 18 Sep 2025