Training Centre.

Take advantage of our practical e-courses and consultant lead trainings

COMPETENCE.

Ensuring management and staff are competent to discharge their roles is a regulatory obligation of all FCA regulated firms. This means, all members of the firms must maintain a minimum level of competence, including financial, non-financial and conduct related matters.

 

To help firms achieve and maintain compliance, RRCA expert consultants offers both leading e-learning modules and consultant led trainings, both including practical consideration of the rules along with case studies and self-assessments.

 

Firms that require a higher-level, more in-depth training experience can book classroom training and workshops. These can cover changes in regulation, training support for a particular project or a horizon scanning of the regulated industry.

Looking for something specific?

Looking for a consultant led training?

EfficiencyPracticality. Clarity.

Guiding principles of our regulatory updates... and trainings!

E-TRAINING.

At RRCA, we have developed leading suite of e-courses, helping firms, individuals and other professionals with maintaining both FCA compliance and practical knowledge .

 

Our courses are designed to break complex topics into short, digestible sections, using practical illustrations, case studies and self-quizzes.

 

The suite of courses are continuously updated and expanded by our experts. If there is a topic you need but cannot find below, please get in touch!

FCA Regulated Complaint Handling - Part 1

This module is designed to introduce the concept of Regulated Complaints. Starting with the review of the regulatory framework, the module explores the typical journey of a complaint, including:

  • recognising, investigating and responding to a complaint, and

  • forwarding a complaint.

Who should complete this module?

This entry level module should be completed by all individuals involved in FCA regulated activities.

Course Length (CPD Hours) 

30 Minutes

FCA Regulated Complaint Handling - Part 2

Building on the first part of the series, this modules explores:

  • the requirements of keeping accurate complaints data (recording complaints data), and

  • the need for ongoing monitoring of complaint trends (root cause analysis).​

Naturally, the module explore the role of the Financial Ombudsman Service (FOS) and associated processes.

Who should complete this module?

This entry level module should be completed by all individuals involved in FCA regulated activities.

Course Length (CPD Hours) 

30 Minutes

Ethics and Governance

This module explores the concept of "Ethics" and how the relevant values are embedded into the the FCA regulatory framework. In particular, the module introduce the:

  • The concept of ethics,

  • FCA's High Level Standards, and the

  • FCA's Business Standard (for the insurance sector).

Who should complete this module?

This entry level module should be completed by all individuals involved in the insurance distribution chain.

Course Length (CPD Hours) 

45 Minutes

Insurance Claims Handling - Part 1

Claims handling is integral element of the insurance sector. After all, this is the service and benefit element of what the consumers are buying. 

This module introduce the concept of insurance, building on which, looks at the key FCA regulations applicable to claims handling. 

Who should complete this module?

This entry level module should be completed by individuals who are involved in customer service, claims handling or other regulated roles.

Course Length (CPD Hours) 

30 Minutes

Insurance Claims Handling - Part 2

This module explores the key stages of an insurance claim, from FNOL to settlement. The module also consider:

  • the concept of fraud,

  • obligation of insurers and insured,

  • subrogation and contribution.

Who should complete this module?

This entry level module should be completed by individuals who are involved in customer service, claims handling or other regulated roles.

Course Length (CPD Hours) 

45 Minutes

Data Protection - GDPR and DPA 2018

Data protection is central to any success. Almost all business is subject to data protection regulations.

This module explores the concept of data protection by introducing

  • the legal framework of GDPR, DPA 2018 and PECR,

  • the key definition of GDPR,

  • the rights of a data subject.

Who should complete this module?

This entry level module should be completed by all individuals who control or process personal information.

Course Length (CPD Hours) 

45 Minutes

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RR Compliance Associates are a trading style of R&R Compliance Consultants Ltd, a limited company registered in England and Wales (company number 12070286). Our registered office is 9 Guithavon Street, Witham, Essex, CM8 1BJ. VAT number 326 1938 96.​