Consumer Duty - Requirement and Opportunity for Customer - Centric Leaders

The FCA’s upcoming Consumer Duty heralds a major shift in financial services in the UK Compliance will mean that financial institutions must put customer interests at the heart of their operations. This heightening of the regulatory landscape presents challenges, but also opportunities to leverage experience as a competitive advantage. Leaders will benefit from the stacked wins of greater customer loyalty, coupled with reduced overheads from better management of the regulatory risks that push cost into operations.

But, in the current fiscal environment, how can financial institutions set themselves up for success — all while navigating the headwinds of tighter monetary policy and slowing economic growth?

Don’t miss our unique roundtable event, with leading experts and industry peers, where you will learn:

• What the new Consumer Duty means for your customer operations
• How to articulate value to drive cross-functional, customer-centric change
• Key principles for getting Consumer Duty right
• How first movers are starting to deploy best practices — including expanded listening posts and Natural Language Understanding — to manage their regulatory burden and delight customers